Mandalay Bay, Las Vegas

Overall, nice quiet hotel/resort. Staff can be friendlier. Shark reef is a great attraction, my kids loved it. The swimming pools are great great!! But they only had one open (was actually 3 small ones - Morea Beach) because of the winter season. it was beautiful and heated to perfect temperatures. Bring a towel from your room if you plan to walk back to your hotel. They won't allow you to take the pool towels back with you. The main 4 stars review is because we had to wait more than 45 minutes after checkout in our room - till the bell service answered. But valet and bell service people deserve tips. NOT whoever is answering those phones!!! Note: app digital key may not work in the elevator - actual card is needed to be scanned before you choose your floor level.

The room is gorgeous and spacious but the windows are dirty. Which sucks when you have a nice view you want to photograph. The resort is packed with dining options and family friendly activities. The battle is accepting $100/night incidental charge on top of your nightly resort fee. This cut my spending plans in half for my mother's birthday. In addition to not having access to free water or free coffee, or any acknowledgement that my mom is here for her 60th. Also, be aware there is no fridge for personal items. You have to request a separate fridge if you're nursing or diabetic like my mom or be charged $50 for placing your items in the mini fridge that's already there. We checked in our bags and there was a gentlemen expecting a tip for us bringing our bags to be checked and receiving a ticket. Rolled his eyes when we said thank you and walked away. Where I'm from tips are earned for above and beyond service not standard procedure. Bottom line if you're thinking to come here to celebrate anything, go somewhere else. If you're just looking for a family friendly resort then this will do.