The Trump Spa at Doral Reviews
I am staying at the hotel for the weekend with friends. The hotel is lovely and the staff are all friendly and helpful. We spent the day at the spa and our services were spectacular. Marilyn from Colu... more »
I had a facial back on oct 19 at 1pm with Maritza. It was fantastic, couldn’t have asked for more. I totally recommend you get a facial and requesting her.. i will be going back soon!! Loved the place... more »
I have been coming here for years and last weekend was not a good experience. We had issues with reservations before we even arrived there. They messed up on our reservation times or would forget to place a service. It was a pain because when we would reserve the confirmation it would be something different than was discussed over the phone. Then when we got there they pre-charged us for regular massages and facials instead of the spa month prices. The topper is I never got my massage because the masseuse had an emergency. I was very understanding because I was told they had voided my services, however on Monday I looked at my account and the charges had gone through. I have been trying to contact them and they say they will call me back, but I have yet to hear from someone. I contacted my bank and they told me that if they had submitted a refund it should have already shown on their end. It is terrible that after they cancelled on me, I'm the one after them for my money back. I gave it two stars, because I did get my facial and enjoyed it. I also think the lady from the front desk was very nice and apologetic about the situation, which is why I was fine with what she told me. But now I am just frustrated with the whole situation and don't plan on going back. I'm going to need a massage after this mess.
I had an awesome experience at this spa. I purchased the Spa Signature Day Package, which includes basically everything. I loved each experience. I felt each staff treated me like royalty. The facility was clean and well-kept. The lunch was delicious. Must recommend the ceviche. My favorite was most definitely the massage, but it’s all worth a try.
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