Mayan Secret Spa Reviews
Yesterday, it as my twins bday. I want to do something special for them. A friend recommend me the spa at Hotel Claris. Why a treat!! We love every moment on it. It is a special place where every... more »
Whilst staying at the hotel Claris I had an aromatherapy massage and my daughter (14) had a ‘teen’ facial. Both treatments were first class. The spa itself is small but very well set up and the... more »
Actually it is difficult to give an overall ranking because there was a big discrepancy between the quality of massage/products (5 stars easily, eyes closed), and some issues related to general environment and client service. What I liked: the massage was really great, Mayan ‘sauna’, authentic , very interesting experience, products (very good quality). Things to improve re client service: I did not get my reminder about date and time of massage (a small thing but important), while arriving and while leaving I was asked to fill the questionnaires (about allergies etc; and with my feedback at the end), both times I was standing by the counter and was not proposed to sit (seriously?). I felt like in a regular place but was I supposed to feel like that given the place’s ranking....? I think the refreshment proposed in the end can be more generous: tea with fruit or a biscuit or a dry fruit... Then the worst part (I was not lucky I must say): in the end of the massage when I was super zen in the skilled hands of my masseuse I had a ‘luxury’ to be hear a noise, three times in a row for 2-3 minutes, very similar to washing machine , super close to a massage cabin. So in conclusion, great massage, but a pity for the rest..
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