Cooltra Barcelona, Barcelona

4.4
#33 of 259 in Outdoors in Barcelona
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Cooltra Barcelona Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
443 reviews
Google
4.5
TripAdvisor
  • Hello, good afternoon. Last night in the sants area I had a problem with the app and couldn't use the bike, it didn't turn on. It just so happened that there was a boy in front of me changing batteries and it was my salvation! I kindly explain how the app worked and how to save the helmets and be able to close the trip. I was doing it wrong, good thing there are still nice people left in their jobs. Very happy, thank you!!
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  • This is the email with summary of our experience that i send to the company. It explains how badly they have behaved with us and to this day 10 days later we have not yet returned the money of the difference!!!!!!!!!!!!! This is the third time I have contacted to claim reward for the treatment received by your company. The first time we did it directly in store, then by phone and now I have to write an email. I hope this is the last time I have to repeat the story. As you can check for my booking number, the bike we booked and paid for in advance was a Yamaha XMAX 300c, or similar as it says in the contract. Well, we don't end up with the bike reserved either with a similar one, either in design or in displacement! We ended up taking the only option of a 125cc scooter. To start between these two bikes there is a price difference of 19Euros per day, which comes to be a total of 57 Euros for three days that should have been paid directly to our account and even today they have not been! But the bad experience isn't left alone there. The lack of respect on the part of the person who picked us up the bike and the lack of clarity and accessibility of the delivery point were extreme! To start as our Ferry took 3 hours we had to call to rearrange the pickup and were told we could go to the same place the next day. The taxi driver couldn't find the exact spot as there were no numbers on the street and he left us at the end. We had to call again and this explained that this was only a delivery point and that once again we had to move to the beach enbossa for the pickup (where we were never given our bike and not even a close to what we call similar....). On the day of delivery, again we had trouble finding the exact point as there is no numbering on the street premises. Again we called and explained it was in a parking lot at the entrance of the street and there, we went to wait. After a while we see a boy pass on a cooltra bike and with a cooltra T-shirt that i stopped a few meters ahead in front of a field. The second I got a call from him asking where we are, to which I replied that we were where we were told but that I saw him that we would be with him in 10 seconds. When we arrived I explain edify them how difficult to find the point since it is not specified as parking and there is no number and I answer that of the thousands of people who use the point I am the only one who has not been able to find it. Basically I insult myself very finely! Afterwards, he had the delicacy to tell us that we were not delivering at our right time, that we should have called an hour later, to which we responded with our booking email where we had the right time and still cost us to believe us. Only until he asked my husband for the signature and we realized he had someone else's contract in his hand and not ours!!!!!!!!! That said, by now we had to apologize, but not for the turbidity and the image of unprofessionality that gives your company the delivery point! I attach a photograph that you take of what you call parking and it is clearly a discamped. And I imagine that this can be denounceable since what happens is that you cannot put private property as your point of delivery legally unless there is an agreement. In short, given the number of incidents (which some complaints): inadequate information of collection point when we first call; not having been able to fulfill a contract by providing a motorcycle of similar characteristics; not having returned the difference money immediately; disrespect for staff; turbidity and difficulty accessing the delivery point; and the fact that I had to contact me several times to resolve the case (which is not yet closed....)
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Google
  • Really very friendly staff, fair prices and very informative.
  • Fast service, great price
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